Identify the location of the appliance that needs to be repaired, the water shut-off valves and circuit breakers.
Do the basic checks yourself if possible, following the guide of the "Troubleshooting" section.
Be prepared to clearly explain the problems or symptoms to the technician.
Make sure you know when the problems arose and note the error codes displayed if any.
The device must be accessible. Remove any objects that could obstruct access to your device. Note that our technicians can under no circumstances risk injury by doing a repair.
If the unit is in a closet or is superimposed, make sure it is easily accessible for the technician.
Keep pets in a closed room so they do not disturb the technician and to prevent them from being injured accidentally during repair.
Make sure an adult (18 and over) is there to welcome the technician (according to the rules stipulated by law).
Be prepared to answer the phone.
In winter, make sure the parking and the entry steps are clear and ice-free, for safety.
Keep a record of previous service calls handy for your appliance.
Be prepared to provide payment to the technician if your device is out of warranty.
We accept credit card payment (Visa and MasterCard only), cash and checks. Note that post-dated checks are not accepted.
